Shipping & Return Policy
This Shipping and Return Policy applies to all orders, shipments, delivery services and return applications generated on this cross-border e-commerce website. By placing an order and completing payment on the platform, users fully acknowledge and agree to all the shipping rules, risk allocation and return regulations stipulated below.
1. Order Shipment & Dispatch Rules
All paid orders are generally dispatched within 2 working days after the system successfully confirms the receipt of payment. We strictly follow standardized order processing procedures to ensure timely arrangement of product inspection, packaging and shipment. Orders placed on weekends, statutory holidays or special platform maintenance periods will be postponed to the next working day for processing and delivery.
We adopt a dual logistics system for global shipments: GLS for local European & Spanish domestic delivery, and Cainiao International for cross-border international shipping. For orders destined for Spain and all European Union countries, packages are delivered via the official GLS European logistics network. GLS features dense local outlets, stable end-to-end distribution capacity and mature last-mile delivery services across Europe, supporting full online tracking, flexible parcel shop and locker pickup, and standard signature-free drop-off delivery. For non-EU cross-border orders and global long-distance shipments, we use Cainiao International cross-border logistics to complete international transit, customs clearance and final delivery, covering global mainstream regions with stable cross-border transportation capabilities. Users can obtain an exclusive official tracking link after shipment to check real-time transit status, logistics updates and final delivery information at any time.
To meet diversified delivery needs, we provide upgraded signature-confirmed delivery services for both logistics channels. GLS offers official signature-required delivery for European local orders, and Cainiao International provides signature verification service for cross-border orders. These upgraded services require additional delivery fees. Users who need signature confirmation must contact our official customer service for cost confirmation and service reservation before placing orders. No temporary service upgrade requests will be accepted after order shipment.
2. Shipping Fee & Order Combination Rules
The shipping fee is a comprehensive charge covering manual handling fees, professional packaging fees and official postage fees. Handling and packaging fees are fixed standard charges, while the transportation postage is dynamically calculated based on the total weight, volume, packaging specification and destination country/region of the package.
To optimize users’ procurement cost, we strongly recommend customers to combine all required items into one single order. The platform does not support post-order merging of multiple independently submitted orders. Each separate order will be calculated and charged shipping fees independently, and no freight refund or freight difference compensation will be provided for multiple orders.
3. Product Packaging & Transportation Risk Instructions
We adopt professional cross-border packaging standards for all commodities. All products are packed with customized thickened cartons, shockproof filling materials, buffer protection accessories and waterproof layers to adapt to long-distance cross-border transportation, international transit and multi-handling processes. All packages are reasonably sized and fully protected to effectively avoid extrusion, collision, dust and moisture damage during transportation.
For fragile, delicate, precision and easily damaged products, we will implement enhanced reinforcement packaging and special protection treatment to minimize transportation damage risks. All goods undergo strict pre-shipment inspection to ensure complete product appearance and intact performance before delivery.
All cross-border logistics transportation risks shall be borne by the user, including but not limited to package loss, extrusion damage, delay in transit, customs detention and other abnormal situations caused by objective logistics factors.
4. Return & After-Sales Specification Rules
All return and refund applications must comply with this platform’s after-sales policy and local cross-border e-commerce supervision regulations. Users are prohibited from initiating malicious returns, repeated unreasonable refund applications, fraudulent returns and other non-compliant behaviors.
Returns caused by personal subjective reasons (including but not limited to personal dislike, incorrect purchase, unnecessary demand, inappropriate size or style) shall be borne by the user independently. Users need to undertake all return shipping fees, international transit fees, customs clearance costs and related tax expenses generated by the return behavior.
Our after-sales team will strictly review all return applications, verify order information, product status and return reasons one by one. Unqualified, unreasonable or non-compliant return requests will be rejected directly. For malicious return behaviors that cause economic losses to the platform, we reserve the right to pursue legal liabilities and economic compensation.
5. Policy Explanation & Update Right
We reserve the sole right of final interpretation, revision and update of this Shipping and Return Policy. The platform can adjust and optimize the logistics rules, charging standards and return specifications according to business development, logistics channel updates and regional policy changes. The updated policy will take effect immediately after official website publication without separate user notification.
